BJ Game Privacy Policy — How We Handle Your Personal Data

BJ Game operates as a Pakistan-focused online gaming platform providing sports betting, live casino, poker, roulette, ludo and virtual sports services. As a platform that processes account registrations, financial transactions and game activity for hundreds of thousands of Pakistani players, we collect certain personal information in the normal course of providing those services.

This Privacy Policy is our commitment to being transparent about that process. It tells you what personal data BJ Game collects from you, the reasons we collect it, how long we keep it, who (if anyone) it is shared with, and what rights you have over your own information. This policy applies to all data collected through the bjgame.biz website, through any BJ Game mobile browser interface and through communications between you and our support team.

We have written this policy to be understandable by ordinary players — not just lawyers. If any part of it is unclear, please reach out to our support team and we will explain it plainly. Privacy should not require a law degree to understand.

For the purposes of this Privacy Policy, the data controller is BJ Game, operating the platform at bjgame.biz. We are responsible for determining how and why personal data collected through the BJ Game platform is used and stored.

Our primary customer base is in Pakistan, and the platform is designed, operated and maintained with Pakistani players as the principal audience. All transactions on BJ Game are conducted in Pakistani Rupees (PKR). If you have questions or concerns about how BJ Game handles your personal data, you can contact our data team directly at support@bjgame.biz.

BJ Game collects personal data through three main channels: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information provided by third-party payment processors to complete your transactions.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information or biometric data as part of standard platform operations. KYC verification involves identity documents (CNIC) but these are used solely to verify your identity and age — they are not retained for profiling purposes.

BJ Game collects personal data only for specific, legitimate purposes. We do not collect data speculatively or in excess of what is needed for those purposes. The main reasons we process your personal data are:

Account Management

To create and maintain your BJ Game account, verify your identity and age, process login requests, manage your balance and deliver the gaming services you have registered to use. Without this processing, we cannot provide you with a functional account.

Financial Transactions

To process your PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard. This requires passing necessary transaction data to our payment processing partners to complete and verify each transaction. Financial data is also retained as required for accounting and audit purposes.

Legal and Regulatory Compliance

To meet Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. Where required, BJ Game may be legally obligated to report certain transaction activity or share information with law enforcement authorities. This processing is carried out only to the extent required by applicable law and not beyond it.

Platform Integrity and Security

To detect and prevent fraud, money laundering, multi-accounting, bonus abuse, match-fixing activity and other breaches of the BJ Game Terms and Conditions. Technical and behavioural data is used by our risk management systems to flag unusual patterns for investigation.

Responsible Gaming

BJ Game uses gaming activity data to support responsible gaming obligations — monitoring for indicators of problem gambling such as unusually rapid deposit patterns, chasing behaviour or extended session lengths, and triggering responsible gaming interventions where appropriate.

Platform Improvement

Aggregated, anonymised data about how players use the BJ Game platform helps our product team make decisions about feature development, odds market improvements and user experience changes. This data cannot be used to identify you individually.

BJ Game applies multiple layers of technical and organisational security to protect the personal data we hold about you. The specific measures in place include:

• Encryption in transit: All data exchanged between your browser or device and BJ Game servers is encrypted using TLS (Transport Layer Security), commonly referred to as 256-bit SSL. You can verify this by the padlock icon in your browser's address bar when visiting bjgame.biz.
• Encryption at rest: Stored personal data on BJ Game databases is encrypted. This means that even in the event of a physical breach of a storage system, the data would be unreadable without the encryption keys, which are stored separately.
• Payment data tokenisation: BJ Game does not store raw payment credentials (card numbers, mobile wallet PINs or bank account numbers) on its servers. Payment data is tokenised by our payment processors and only the token is retained by BJ Game for transaction reference purposes.
• Access control and least privilege: Access to player data within BJ Game's internal systems is granted strictly on a need-to-know basis. Role-based access controls mean that staff can only access the categories of data relevant to their function. All internal data access is logged and subject to audit.
• Two-factor authentication: BJ Game players are encouraged to enable two-factor authentication (2FA) on their accounts. This adds an additional verification layer beyond your password, significantly reducing the risk of unauthorised account access.
• Regular security audits: The BJ Game platform undergoes periodic security assessments conducted by our internal security team and, on a scheduled basis, by independent external auditors.

BJ Game shares your personal data only where it is necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. We do not share data for any other purpose. The categories of parties who may receive your data are:

Payment Processors

To process your PKR deposits and withdrawals, BJ Game shares the minimum necessary transaction data with our payment processing partners, which include the operators of Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks and card payment networks. These parties process your payment data under their own privacy policies and are themselves subject to applicable financial regulation in Pakistan.

Identity Verification Partners

For KYC verification, BJ Game may use third-party identity verification services to cross-check your provided documents. These services receive only the identity data necessary for verification and are contractually prohibited from using it for any other purpose.

Legal and Regulatory Authorities

Where required by applicable law or by a lawful order from a competent authority, BJ Game may be required to disclose player information to law enforcement, financial intelligence units or other regulatory bodies. Such disclosures are made only to the extent required and are not voluntary.

Technology and Infrastructure Providers

BJ Game uses third-party cloud hosting and technology infrastructure providers to operate the platform. These providers may process personal data as data processors on behalf of BJ Game, under contractual data processing agreements that require them to protect your data to the same standard as BJ Game itself.

BJ Game does not share your data with advertisers, data brokers, social media platforms or any other commercial third party for marketing or profiling purposes.

As a BJ Game player, you have the following rights with respect to your personal data. To exercise any of these rights, contact support@bjgame.biz with your request and account details. We aim to respond within 30 days.

BJ Game uses cookies — small text files stored in your browser — to make the platform function correctly, remember your preferences and understand how players use the site. The cookies we use fall into four categories:

You can manage or delete cookies at any time through your browser settings. Disabling non-essential cookies will not prevent you from using BJ Game, but some preferences may not be saved between sessions. For full instructions on managing cookies in common browsers, refer to your browser's help documentation.

BJ Game sends marketing communications — including promotional offers, bonus announcements and tournament invitations — only to players who have opted in to receive them. You can opt in during registration or at any time through your account settings.

If you no longer wish to receive marketing messages from BJ Game, you can opt out at any time by:

• Clicking the unsubscribe link in any marketing email or SMS from BJ Game.
• Updating your communication preferences in your BJ Game account settings under "Notifications".
• Contacting our support team at support@bjgame.biz and requesting removal from marketing lists.

Opting out of marketing communications will not affect your ability to receive transactional messages — such as deposit confirmations, withdrawal notifications and security alerts — which are sent regardless of your marketing preferences because they are necessary to the operation of your account.

BJ Game strictly enforces an 18+ age requirement for all registered users. Our platform is not intended for use by anyone under the age of 18, and we do not knowingly collect or process personal data belonging to minors.

During registration and KYC verification, BJ Game collects date of birth information and verifies CNIC documents to confirm that registering players are at least 18 years of age. If we discover that an account belongs to a person under 18, the account will be immediately closed, any gaming activity will be unwound to the extent possible, and deposits will be returned minus amounts already used in gaming activity. Where required by law, underage registration incidents will be reported to the relevant authorities.

If you are a parent or guardian and believe your child has registered on BJ Game, please contact us immediately at support@bjgame.biz so we can investigate and take appropriate action.

BJ Game retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer periods required by applicable law. The general retention principles we follow are:

• Active account data: Retained for the duration your BJ Game account remains active.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, as required for accounting and AML compliance purposes.
• KYC verification records: Retained for a minimum of five years following account closure or the completion of the relationship, as required by applicable regulations.
• Support communications: Retained for three years from the date of the communication, to enable reference in case of future disputes.
• Gaming activity logs: Retained for a minimum of three years for responsible gaming audit and dispute resolution purposes.
• Marketing preference records: Retained for as long as the preference is active, plus a short period thereafter to evidence opt-in/opt-out history.

When data is no longer required and the applicable retention period has expired, BJ Game deletes or anonymises it in a way that prevents reconstruction of the original personal data.

The BJ Game platform does not contain links to external third-party websites in its main navigation or content areas. All links on bjgame.biz remain within the BJ Game platform itself. Where payment processing redirects you temporarily to a payment partner's interface to complete a transaction, that partner's own privacy policy governs the handling of your data during that session.

BJ Game is not responsible for the privacy practices of any third-party payment processors or other external services you interact with in connection with using BJ Game. We recommend reviewing the privacy policies of any payment service you use alongside BJ Game.

BJ Game reviews and updates this Privacy Policy periodically to reflect changes in our practices, platform features or applicable legal requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and notify registered players via the contact details associated with their account.

Your continued use of BJ Game after a revised policy is posted constitutes your acceptance of the updated policy. We recommend checking this page periodically, particularly before making any account or payment decisions on the platform. The current version of the Privacy Policy is always the version published at bjgame.biz/privacy-policy.

If you have any questions, concerns or requests regarding this Privacy Policy or BJ Game's data practices, please contact us. Our support team handles all data and privacy queries and we aim to respond within 48 hours for privacy-related requests.